Vote for RTX for Best Customer Service in the 2018 Perspective Magazine Awards

Chris 3We’ve got a nomination for an award that we’re very proud of- the Best Customer Service award in the 2018 Perspective Magazine Awards. If you agree with the hundreds of five star reviews on our Facebook page, click here to vote.

It’s been a big year for us, we introduced Exchange Concierges, a new state-of-the-art phone system, interactive webinars, and more.

Over the past months, RTX has redesigned its website and revamped its member surveys to consistently improve service and member features. Members are sent surveys after calls with representatives, and after they return from a resort stay. This helps RTX to continuously address what members are satisfied with, and where improvements can be made. When RTX receives complaints, they are sent to a dedicated Customer Solutions Specialist team that handles email communication as well as phone calls from the field where members may be on-site at a sales center or staying at a resort. Social media profiles and blogs are also monitored regularly for comments and complaints, and each complaint received is seen through to its resolution. If necessary, additional training and education is provided to prevent any issues from reoccurring in the future.

We thank you for your continued support, travelers, and we’ll continue to strive to offer the best customer service in the travel industry!

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About the Author

About the Author: Pat Barcas serves as staff writer and photographer for RTX Traveler Magazine, based in Asheville, NC. His favorite RTX destinations are on the beach: Orange Beach, Alabama, New Smyrna Beach, Florida, and Murrells Inlet, South Carolina. .


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