RTX Joins the Professional Association for Customer Engagement

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As RTX continues to grow and expand their services to clients and members, the timeshare exchange company based in Asheville, N.C., has taken a step that will help improve and enhance these services as well as the overall customer experience for anyone working with RTX. RTX has become a member of the Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association.

PACE is a non-profit trade organization dedicated to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. PACE has a global membership with many international associations and companies that allow members to view and connect with what is happening with customer engagement strategies around the world.

RTX is excited to be a part of PACE so that our customer service leaders have addition resources and support when it comes to networking, news and regulatory issues in the customer service realm. RTX currently uses the channels of call centers, email, social media and the web to communicate with customers, and PACE will help the company stay abreast of the latest advancements in those technologies while opening doors to other opportunities to serve our members and clients.

The mission statement of PACE is:

We will enhance the ability of our members to provide outstanding customer engagement solutions in global multi-channel contact center environments through:

•     Contact center advocacy
•     Programs for sharing industry best practices and advancing professional education
•     Meaningful and productive networking opportunities and events
•     And, compliance guidance and accreditation, including increasing global regulatory awareness

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