Member Featured Benefit | Introducing Exchange Concierges

We have big news to share if you’re a fan of customer service. First, our phone system at RTX has been upgraded to a state-of-the-art system from Five9, the leader in call center software. This arrangement is usually reserved for much larger companies, and now RTX has upgraded to the pinnacle in phone service.

What does this mean for you when you call RTX? Phone reps can now access your travel information a lot faster – your account is tied to your phone number and will be on their screen as soon as you call in. This reduces call time and gets you what you want, a lot faster. You also may have noticed there’s also a new callback feature. Instead of waiting on hold, simply press a button when prompted, and your place in line will be automatically saved. After you hear the confirmation, just hang up and a travel representative will call you back when your place in line is up. No more waiting on hold. It’s just one of the ways we’re invested in keeping our customers happy.

RTX Director of Operations Jeramie Arlington is proud of the customer service offered at RTX and always strives for efficiency.

RTX Director of Operations Jeramie Arlington is proud of the customer service offered at RTX and always strives for efficiency.

Our other announcement has flown under the radar but is just as important. About 18 months ago, we formed the position of Vacation Consultant at RTX. When you enter a custom search, these phone representatives will work tirelessly and scour our inventory, making every effort possible to get you the week you want.

We love the service our Vacation Consultants provide so much, we are renaming them to Exchange Concierges. And they definitely live up to the fancy new name – whenever you call in regarding a search, you’ll be assigned a single Exchange Concierge who will work with you throughout the search. That’s right, call in for a custom search and your Exchange Concierge will be your contact for the duration of the search, whether it takes two days or two months. (The average time to fulfill a request is 3.5 days.)

If something comes up and you need to modify your search, simply call your Exchange Concierge at their extension. They’ll be familiar with your preferences and will be able to provide personal service. Exchange Concierges are available to Premium and Premium Plus members, and no other exchange company lets you work with the same person for your booking, whether we’re searching for your week over the course of two days or six months. It’s just another way that RTX is offering exemplary customer service and getting you on vacation where you want, when you want.

Log in to your account at www.RTX.travel to either deposit or browse our list of vacations. Not a member? Visit our website or send an email to exchange@rtx.travel for more information.

As always, we at RTX wish you happy traveling!

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About the Author

About the Author: Pat Barcas serves as staff writer and photographer for RTX Traveler Magazine, based in Asheville, NC. In his spare time he enjoys photography, astronomy, hiking, hanging out with his family and dog, and of course, traveling! His favorite RTX spots to visit are Orange Beach, Alabama, Cape Cod, Massachusetts, and Murrells Inlet, South Carolina, but he's visiting new places all the time. .

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